Overview
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. This policy outlines our return and refund process.
Return Eligibility
Eligible for Return
- Items in original, unopened packaging
- Items returned within 30 days of purchase
- Items with original tags and labels attached
- Items that are defective or damaged
Not Eligible for Return
- Items that have been used or opened
- Items returned after 30 days
- Items without original packaging
- Custom or personalized items
How to Return an Item
Contact Us
Email us at support@luvpress.com or call us at +1 (234) 567-890 to initiate a return. Please include your order number and reason for return.
Get Authorization
We'll review your request and provide you with a Return Authorization (RA) number and return instructions.
Package Your Item
Securely package the item in its original packaging with all tags and labels attached. Include the RA number on the package.
Ship the Item
Ship the item to the address provided in your return instructions. We recommend using a trackable shipping method.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-10 business days.
Refund Information
Refund Processing
Refunds will be processed to the original payment method used for the purchase. Processing time may vary depending on your payment provider, but typically takes 5-10 business days after we receive your return.
Shipping Costs
Original shipping costs are non-refundable unless the item is defective or we made an error. Return shipping costs are the responsibility of the customer, except in cases of defective items or our error.
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order. We'll process your return refund once we receive the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund, including return shipping costs, at no charge to you.
Need Help?
If you have any questions about returns or refunds, please don't hesitate to contact us:
Email: hello.luvpress@gmail.com
Phone: +91 9119003684
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST